Privacy Policy

1. Introduction

StreamHeaven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming mentoring service. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our streaming mentoring services
• Account Management: To create and manage your account and subscription
• Payment Processing: To process your payments and prevent fraud
• Communication: To send you service updates, newsletters, and marketing communications (with your consent)
• Customer Support: To respond to your inquiries and provide technical support
• Analytics: To analyze usage patterns and improve our Service
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Viewer Engagement: To activate and manage community viewer services for your Twitch channel

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

• Contract Performance: Processing is necessary to perform our contract with you (providing the Service)
• Legitimate Interests: We have legitimate interests in improving our Service and preventing fraud
• Consent: You have given explicit consent for specific processing activities (e.g., marketing emails)
• Legal Obligations: Processing is necessary to comply with legal requirements

5. How We Share Your Information

We may share your information in the following circumstances:

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you cancel your subscription, we will retain certain information for legal and accounting purposes, typically for a period of 7 years as required by law. You may request deletion of your data by contacting us at [email protected].

7. Your Data Protection Rights (GDPR)

If you are located in the EEA, you have the following data protection rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to our processing of your personal data
• Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly (e.g., authentication)
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you via email or through a prominent notice on our Service. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For GDPR-related inquiries or to exercise your data protection rights, you may contact our Data Protection Officer at [email protected].

16. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.